Automatic Messages

Client communication that runs automatically.

Send the right message at the right time without relying on your team to remember every step.

  • Confirmations
  • Reminders
  • Forms
  • Pre + post care
  • Review requests
  • SMS-first
Booking
Tue · 9:42 am
Confirmation
Sent · 9:42 am
Reminder
24h before
Post-care
2h after
Review request
Day 2
Appointment status
Held
Pending
Confirmed
Triggered message
SMSJust now
You’re confirmed for Tue at 2:30 PM with Reviva. Reply C to confirm or R to reschedule.
Delivered
Event-driven

Send the right message without thinking about it.

Messages are triggered by what actually happens, not just a timer.

At booking

Start communication at booking.

Forms, instructions, and confirmations go out the moment the appointment is created.

When the booking is created
Auto sequence
  1. Booking created
    Tue 2:30 PM · Hydrafacial
  2. Intake form sentSent
    Immediately · SMS link
  3. ConfirmationSent
    Immediately
  4. Reminder · 48hScheduled
    Mon 2:30 PM
  5. Reminder · 2hScheduled
    Tue 12:30 PM
RRevivaSchedule · Clients · Inbox
SR
Sarah Rivera
Hydrafacial · Tue 2:30 PM
Front desk completes the booking
Automation running
  • Confirmation sent
  • Intake form sent
  • Reminder · 48h queued
  • Post-care · 2h queued
  • Review · day 2 queued
Workflow

Built for how your front desk actually works.

Set it up once and let automation handle the follow-up while your team moves on.

SMS-first

Text messages clients actually see.

Messages are sent via SMS so clients open, read, and respond.

9:41•••
Reviva
Text · 555-0119
Hi Sarah — you’re booked for Hydrafacial Tue at 2:30 PM. Reply C to confirm.
Sat 9:42 AM
C
Sat 9:43 AM
Confirmed ✓ Quick reminder tomorrow with prep notes.
Sat 9:43 AM
Reminder · 24h
See you tomorrow at 2:30 PM. Skip caffeine 4h before and arrive with clean skin.
Mon 2:30 PM
Client journey

Consistent from booking to follow-up.

Every client receives the same clear, timely communication without missed steps.

Booking
Appointment created
Front desk or online
Same day
Intake form + confirm
Sent immediately
Pre-visit
Reminders · 48h / 2h
With prep notes
Visit
Day-of check-in
Arrival ready
Post-care
Aftercare instructions
2h after
Follow-up
Review request
Day 2

Set it up once. Stay in touch automatically.

See how Reviva sends confirmations, reminders, and follow-ups without any work from your front desk.

Book a DemoSee Pricing